Let’s face it, we all fall short in our attempts to be a professional. Whether it’s a small slip-up or something truly bone-headed, ‘recovery’ is really important. ‘Recovery’ (i.e. apologizing or the equivalent) speaks volumes about the professionalism of the individual and collectively it says a lot about the culture of the organization the person is a part of. Without some form of ‘recovery’, people typically hold grudges that tend to poison the work environment. An organization that has successfully created a habit within their people of ‘recovering from professional gaffes’ is to be admired. One of my clients, Danboise Mechanical, has successfully created such a habit. This admirable habit is just one of the ‘fruits’ Danboise has reaped by adopting ‘professional values’ as their north arrow.
To read more about Danboise Mechanical’s impressive ‘recovery habit’ click here.
